FAQ - Frequently asked questions
This is a list of questions that customers have frequently asked regarding our online shop, www.buinger.com
How to track your shipment online:
Once your order has been shipped, you will receive an email with the tracking code, and then you can track it on the DHL website: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html.
For parcels that contain weapons, it's different since they are shipped with a private transportation company.
Again, you will receive an email with the tracking code, and you can go to this website:
http://www.derkurier.de/onlineservices/sendung-verfolgen/
You should see something like this and type in the provided tracking code and the zip code 66450 (NOT your own zip code!):
On the first day, you will only receive general information, but after 1-2 business days, a CF number will be listed here (in the "Bemerkfeld"). This is your international shipping number.
Once you have it, you can go to this website and track your shipment:
https://www.laposte.fr/outils/ein-paket-verfolgen
We would like to ask for your patience. Parcels containing weapons have to undergo multiple scans along the way, and in some countries, they are checked by the local customs office, which can cause additional delays.
General Questions
1) Do you have a store that I can visit?
Yes, our store is located at 86753 Möttingen, Krumme Gwand 2. You can view the location on Google Maps. Our office hours are available here.
2) What about warranty if something is malfunctioning or arrives damaged?
Our terms and conditions in English can be found here. The warranty period is one year. Please inform us within seven days if something is defective. If something arrives damaged, it’s likely due to transportation issues. The transportation agency is responsible, but please notify us, and we'll assist you.
Questions About Ordering Online
1) What payment options do you offer?
You can choose from various payment methods such as PayPal, credit card, and bank transfer during checkout. Credit card payments can only be processed online through Secupay during checkout.
2) What is the address of your bank?
Raiffeisen-Volksbank Ries eG Geschäftsstelle Möttingen
Romantische Str. 19
86753 Möttingen / Germany
3) Is purchase on account or installment possible?
These payment methods are currently available only for German customers.
4) Can you ship small-bore ammunition to my country?
Small-bore ammunition can only be shipped to addresses within Germany.
5) What tax rate applies to me?
The applicable tax rate within the EU is based on the destination country. For deliveries within Germany (or in-store purchases), a 19% VAT will be charged. For intra-community deliveries within the EU, the same applies. No taxes will be charged for deliveries outside the EU or if you have a commercial tax number within the EU.
6) Tax Refund upon Departure from the EU
If your delivery was within the EU and you are permanently leaving the EU, you can declare this at customs upon departure. To process a tax refund, we require the original stamped invoice (no emails or copies). Please provide your bank details for the refund.
7) What do I need to buy a weapon?
To purchase a weapon, you need to verify your age by sending a copy of your valid passport or driver's license to wbk@buinger.de. It’s best to send this after your purchase. Please note that weapons cannot be shipped with DHL; they must be shipped with a private transportation company.
8) What do I need to buy a small-bore weapon?
You’ll need an import license for small-bore rifles, with a €45.00 processing fee (unless your dealer handles it). Weapons must be shipped with a private transportation company, not DHL.
9) What documents do I need to purchase a magazine?
No documents are required to purchase a magazine.
10) Is it possible to ship small items in a padded envelope?
Unfortunately, we no longer offer this option. Too many shipments were damaged or lost, and investigations or claims took up to six weeks. We recommend combining orders with friends or colleagues to share the shipping costs.
11) What if I need to send something back?
If you are unsatisfied with your purchase or if it arrives damaged, you can return the item(s) to us. Please contact us before returning any items.
Making Bank Transfers from Outside of Germany
1) What about bank transfer fees?
The easiest and cheapest method is to make a SEPA wire transfer in Euro. If you cannot do this or need to transfer money differently, note that there are usually two fees: one for your bank to transfer the money and one for our bank to receive it. You are responsible for both fees, so the exact invoice amount is credited to our account. This option is often called the OUR option, meaning you pay all fees, not the SHARE option where fees are split. Please consult your bank for more information.